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At Capital One, I discovered a game-changing concept while managing cross-functional teams:  Situational Leadership . The premise is elegantly simple—there is no single "best" leadership style. Instead, effective leaders adjust their approach based on two key factors: the competence and commitment levels of individuals. This means being highly directional with beginners while providing autonomy to experienced achievers.   It's such a simple yet powerful concept, but I've watc

As someone who's witnessed countless technology waves sweep through the business world, I've learned that the most powerful tools often carry the greatest risks. Today, we're living through one of the most significant technological shifts of our lifetime with artificial intelligence or AI, and I'm seeing a familiar pattern emerge—one that reminds me of the microservices revolution of the 2010s. Don't get me wrong: AI is genuinely transformative. I've seen it streamline operat

In product management, uncertainty isn’t just a challenge; it’s a constant. Markets shift unexpectedly, technology evolves, and user...

Incrementality in product management means more than slow, cautious progress. It's about building on past learning, taking careful steps,...